Frequently Asked Questions
Everything you need to know about your Luminox timepiece and shopping experience.
What makes Luminox Light Technology (LLT) unique?
Luminox watches feature a proprietary self-powered illumination system that provides a constant glow for up to 25 years without the need for a light source or battery charge.
Are Luminox watches water-resistant?
Yes, all Luminox watches are engineered for high performance and are water-resistant to depths ranging from 100 to 500 meters, depending on the specific model.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Simply contact our support team to initiate a return or exchange process.
Do Luminox watches come with a warranty?
Every Luminox watch purchased through our store comes with a 2-year limited manufacturer's warranty covering any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Affirm or Klarna.